What Termsroom costs

Six questions a bargaining team asks in the middle of a round. The answer on the right is a screen that exists today, not a projection.

And what you are holding at the end

• · A session record for every sitting, with attendance and what was tabled, issued to both parties.
• · A closing record when the negotiation ends, issued to each side separately.
• · An evidence package: the versions, the fingerprints, the distribution matrix and the chain.
• · A verifier you run yourself, offline, against your own exported chain.
• · An accessibility conformance statement and a completed security questionnaire for your reviewer.

Termsroom does not take anybody off your bargaining team. It is a tool the people already doing this work use, the way they use a laptop and a phone, and what it gives back is the time they currently spend reconstructing what happened.

Every tier includes doing this yourself, at no cost. Opening a sitting, naming it, setting the order of business and recording attendance takes a few minutes and the product walks you through it.

Where you would rather we did it, setup of a sitting is $450 per sitting. That covers the agenda built from your material, the room and attendee list configured on your side, and the session record produced and issued to both parties afterwards. It is bought by the sitting rather than by retainer, so it can be used for the first two while a team learns the product and then stopped.

Nothing about the service degrades if you never buy it. This is a convenience, not a gate.

SharePoint and Microsoft Teams are included in every tier. Where an organisation runs Asana, Monday.com or a line of business system with an accessible interface, a connector can be built.

Feasibility assessment, $500. We look at what their interface actually allows, tell you what is possible and what is not, and give you a fixed price. Credited in full against the build if you proceed. If the answer is that it cannot be done properly, you get that in writing and pay nothing further.

Connector build, from $8,500. One time. The range depends on how much the other system will let us do and whether it is one way or both ways.

Maintenance, $1,500 per connector per year. The other vendor will change their interface, and somebody has to keep the connection working when they do. Without this the connector is a snapshot rather than a service, and we would rather charge for it than let it quietly stop working.

Requests go through the connections page inside the product. We do not promise a connection can be built before we have looked at it, and the assessment exists so that a no costs you five hundred dollars rather than a quarter.

The other side. An invited counterparty takes part at no cost. Charging both parties to have one conversation would be an odd position to defend, and it would put a price on the very thing that makes the record complete.

People. There is no per seat charge. Add counsel, an expert for one clause, and an observer from your board. A product whose value is a complete record should not give you a reason to leave somebody out of it.

Storage. Your documents sit in storage you already own and pay for. Termsroom holds pointers and hashes, so there is no volume to meter.

A licence to use the service for twelve months from the start date, for the number of concurrent negotiations in your tier. A negotiation that closes frees its slot. Terms and the acceptable use position are on the legal pages.

Support is by email during British Columbia business hours, with a response target of one business day. There is no separate implementation fee. Connecting storage and Teams is something an administrator does in under an hour, and we will do it with you on a call at no charge.

Subscriptions are sold through Paddle, which acts as merchant of record. Paddle takes the payment, issues the invoice, and calculates, collects and remits sales tax for your jurisdiction. Your invoice and your card statement will show Paddle rather than MarkR Management Inc.

Billing and invoice queries go to Paddle, and we will help you reach them. Everything about the product itself comes to us at support@termsroom.com.

Thirty day evaluation refund. A full refund of the first term if you ask within thirty days of your start date and your account has not been used for a live negotiation. Used means one of four things has happened: somebody outside your organisation was admitted to a room, a sitting was opened or a record created, an order of business was issued to a counterparty, or a request was sent to or received from one. The test is applied to the account as a whole rather than to any single negotiation.

Where we fail a commitment. If Termsroom materially fails a commitment stated in your agreement and does not fix it within thirty days of your written notice, you can terminate and we refund the unused part of the term.

Renewal. We give you forty five days notice before every renewal, stating the date, the amount and any price change. If we fail to send it, you can cancel within thirty days of the charge and get that charge back in full. On renewal we may increase the price by no more than 5% in a year, with at least sixty days notice.

How a refund reaches you. We decide the refund; Paddle issues it to your original payment method, in the currency you paid, and credits the tax it collected. Chargebacks and payment disputes also run through Paddle.

What is not refundable, and why, is set out in the refund and cancellation policy. The short version: a negotiation that ends early, a counterparty who declines to take part, or an internal approval you do not obtain are not grounds for a refund.

Termsroom does not hold SOC 2 certification today. The stage, the scope and the target window are on the trust page.

Where a buyer needs a report by a date, we will write that date into the contract with a remedy attached rather than offer a reassurance in a meeting. Section 10 of the terms of service states the dates we are willing to commit to.

Two questions get asked here, and both have an answer we can point at. What happens to a negotiation in progress if the service is unavailable, and what happens to the record if MarkR Management Inc. ceases to trade.

The design answers most of it already: your documents are in your own storage and were never anywhere else, and the audit record can be exported and verified offline without our cooperation. For 90 days after termination we will, on request, give you an export of the record we hold. The limits of what Termsroom warrants about records and third party storage are set out in the disclaimers.